Shipping and Returns
***Please note that Royal Mail/All Couriers will be receiving a high volume of mail during the next few weeks during the pre Christmas rush, and we have been advised that there may be delays/post may take longer than usual to arrive*** These delays will be completely out of our control, and as always we are doing everything we can to get everyone's parcels to them as soon as we can. Thank you for your patience and support of our small business.
How It Works
Once you’ve placed an order you will receive a notification via email letting you know we have received this. When an item is ready to ship, a dispatch notice will be confirmed by email. As a guide, we aim to get your order packed as quickly as we can - usually within 48 hours.
All orders will incur a shipping charge of £5 within the UK for standard delivery and £8 for Express delivery, £15 to mainland Europe and £25 for international shipping. These charges are non-refundable when an order cancellation occurs after your swimwear has been shipped.
StayWildSwim.com delivers to the UK, mainland Europe and rest of the world.
**Please note that COVID-19 and Brexit are causing delays with postage timeframes that are sadly out of our control, so there may be longer delivery timeframes than usual. We are doing everything we can to get everyones parcels to them as soon as we can, thanks for your patience and support of our small business.
We aim to have your swimwear delivered to you within 4-6 working days from time of order (for UK and Europe) and 8-10 working days for International delivery. Once an order has been dispatched, Stay Wild Swim is unable to amend delivery location or redirect your order.
Please note: orders crossing borders may incur local duties and taxes. We have no control over these charges and cannot predict their amount, therefore these are not included in your order and will need to be paid locally upon receipt. Please contact your local customs office if you need further information before placing your order.
UK Express Delivery Conditions:
The cut off time for UK Express Delivery is 1pm Monday-Thursday
The following postcodes are excluded from our UK Express Delivery service: GY, HS, IM, JE, KW15-17, PA49, PA61-PA75, PA78, PH30, PH41-PH44 and ZE2-ZE3 postcodes. Items addressed to BFPO postcodes, Northern Ireland, Scottish Highlands and Islands, Scilly Isles, Channel Islands and Isle of Man are also excluded.
If UK Express Delivery is selected for an excluded address we will aim to deliver your order as soon as possible after the expected date.
CHRISTMAS RETURNS AND EXCHANGES EXTENSION
**Any order placed between November and December 2021 will have until January 28th 2022 to exchange**
RETURNS AND EXCHANGES
Can I return a sale item(s)?
Sale items are exchange only and cannot be refunded; this includes all discounted and promotional items. We understand that buying Final Sale items can be tricky, so if you have any questions about the style, please reach out to firstname.lastname@example.org for guidance or review our size guide.
At Stay Wild Swim we are passionate about customer service and we aim to please every customer with our consciously made swimwear. We are confident that with your careful consideration of our size guide you will purchase a piece that is the correct fit.
If you do need to exchange any items you can do so at any point within 14 days of receipt of goods. Items must be in their original state on receipt of returned item. (Hygiene liner intact). For reasons of hygiene, without a hygiene liner we are unable to accept your return and exchange the item.
If you would like to exchange then please email email@example.com. We will email you an exchange/returns form and returns address and posting instructions. Unfortunately we are unable to offer freepost returns and it is the customers responsibility to pay for the return. Please ensure your items are securely wrapped so no damage can be caused to the item and the exchange form must be enclosed. When sending the parcel back, please make sure you obtain a proof of postage certificate. Please note if the above conditions are not met we are sadly unable to process your return or refund you.
It usually takes between 5-10 working dates from receipt of your returned parcel to process your exchange.
Hygiene and our customers’ safety is very important to us, and due to the nature of certain items the below can’t be returned for refunds including:
- The Stay Wild Facemask
- The Astrid Thong
- The Eden Brief
- The Ola Brief
- The Marin Brief
- Water bottles
What if my return is late?
Any returns that arrive after the 14 days are ineligible for return and will be reshipped to the customer upon receipt at our fulfilment centre. Please note, you will be liable for postage costs for us to return these item(s) to you.
Exchanging goods from outside Europe
When exchanging items from outside of Europe get in touch at firstname.lastname@example.org. We will email you an exchange/returns form and posting instructions. Customers will be asked to use a shipping service or courier that provides tracking. Returns sent via a courier should have a signed pro forma invoice attached outside the parcel. Stay Wild Swim is not liable to pay customs, duty and/or vat incurred on returned items. Please mark your international return as "uk returned goods".
We hope that you will never experience a damaged or faulty item as every piece is hand checked and lovingly packaged before being delivered to you. However if you feel there is a manufacturing fault or you have received an incorrect order please contact us immediately via email at email@example.com so that we can personally assist you and resolve the problem as quickly as possible. Stay Wild will reimburse you for the postage of your returned parcel if your swimwear is faulty or been packed incorrectly.
Cancellation of Orders
We accept cancellation of orders from the time when the order has been placed online until 14 days after the delivery of your goods. If your order has not yet shipped you will receive an immediate refund.
If you have received the goods YOU MUST NOT OPEN THE PACKAGING AND BREAK THE HYGIENE SEAL. We are unable to accept your cancellation of order if the garment is out of the packaging, has been worn, tags taken off or hygiene slips removed. If you fail to comply with this obligation, we have the right to refuse a refund.
In order to cancel your order you will need to email firstname.lastname@example.org with your order number and details of purchase.
Once the cancellation of order has been made, you will be given an address to which you must send back the parcel within 14 days. We recommend using a tracked postage service and for you to hang onto your receipt until your returned funds have cleared. Stay Wild are not responsible for any returns parcels lost in transit and you should consider using a trackable shipping service or purchasing shipping insurance.
The shipping cost incurred for returning the item to Stay Wild are NOT covered or reimbursed by us.
Once the parcel is received by Stay Wild, your refund will be issued. Refunds are processed within 5-7 business days of receipt and you will receive confirmation of your refund via email. Please note that refunds can only be issued back to your original payment method.
If you need any help with regard to shipping and returns, please get in touch at email@example.com and we’d be happy to help.